High CSA Scores Predict Driver Retention
Steve Bryan, the CEO of Vigillo, a safety scoring company, presented at the Recruitment and Retention Conference in Nashville, Tennessee on February 24th. Vigillo analyzed data from its 2,000 customers by comparing the 500 companies with the highest attrition to the 500 companies with the lowest attrition and setting aside the date from the 1000 companies that scored in the middle. Bryan said that the fundamental question is, “Does attrition impact CSA scores?”
Bryan purports that carriers with high rates of attrition also tend to score poorly in the Federal Motor Carrier Safety Administration’s Compliance, Safety, Accountability program. Based on the Vigillo data, carriers with high attrition also had more violations than the carriers with low attrition, specifically:
- 181% more hours of service violations
- 182% more controlled substance violations
- 211% more unsafe driving and vehicle maintenance violations
- 224% more crash indicators
- 640% more hazmat violations (this number was skewed by non tank trucks carrying flammables like hair spray).
Byran examined attrition and pointed out that while there is 100% turnover at many carriers, this does not mean that all of the drivers are replaced every year. He states that 5% of drivers are churning multiple times and that these 5% of the drivers in the industry create the high CSA scores, while the other 95% of the drivers are not the “problem children”. Byran examined attrition and pointed out that while there is 100% turnover at many carriers, this does not mean that all of the drivers are replaced every year. He states that 5% of drivers are churning multiple times and that these 5% of the drivers in the industry create the high CSA scores, while the other 95% of the drivers are not the “problem children”.